support@kamanvases.shop

At Kamanvases , we take pride in the quality of our Artificial plants. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we provide a clear and transparent return and refund process.

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

  • Returns: Yes, we accept returns for defective and non-defective products.
  • Exchanges: Yes, we accept exchanges.
  • Return Window: 30 Days.

2. Eligibility and Product Condition

To ensure a successful return, your item must meet the following conditions:

  • Product Condition: We only accept returns for New products that are unused.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.
  • Packaging: It must be in its original packaging with all tags, accessories, and inserts included.

3. Return Shipping Costs

We believe in transparency regarding shipping responsibilities:

  • Customer Responsibility: For all returns (including change of mind or incorrect size/color), the customer is responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
  • Return label: Customer’s responsibility.

4. Restocking Fees

To provide the best shopping experience, we do not penalize our customers for returns.

  • No Fees: We do NOT charge any restocking fees on returns.
  • Restocking fee: $0 Restocking Fee.

5. How to Start a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Email us at support@kamanvases.shop with your Order Number and the reason for the return.
  2. Receive Instructions: Our support team will review your request and respond within 24 hours with specific return instructions.
  3. Ship the Item: Pack the item securely and ship it to our official return address: 327 East 4th St, Los Angeles, CA 90013, United States.
  • Return method: By mail.

6. Refunds and Processing Time

Once your return is received and inspected at our facility, we will notify you regarding the approval or rejection of your refund.

  • Approval: If approved, the refund will be issued to your original payment method, such as PayPal or Venmo.
  • Timeline: Refunds are processed within 7 business days after approval. Please note that your bank may take additional time to post the transaction.
  • Refund processing time: 7 Business Days.
  • Currency that applies to this policy: US Dollar ($).

7. Order Cancellations

We understand that plans can change. You may request a cancellation within our allowed window.

  • Cancellation Window: 24 Hours.

8. Contact Information

If you have any questions regarding our policies, please reach out to our support team:

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